Notes
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The stories we make up when we don't have the facts
When the facts are missing your brain writes a story anyway. The only question is whether you check it before you act on it.
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Schedule your priorities
Covey's four quadrants sort work by urgent and important. The work that builds anything sits in the one quadrant that never demands your attention.
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Curiosity: ask before you defend
Defending your position ends the conversation where it started. Asking a real question first is how you find out what you were missing.
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Vulnerability makes you a better leader
The hard things that make you a better leader share one feature: you cannot control how they go. That willingness to be exposed is the skill.
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Your AI keeps three kinds of memory
"AI memory" covers three things that don't work alike: an outdated encyclopedia, a scratchpad that clears when you leave, and a notepad it keeps between sessions.
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HEARD, and why the sequence matters
An upset customer wants to feel heard before they want a fix. The HEARD sequence, and why the order is doing all the work.
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What this site is
Why an operations person is posting her work in public.
Nothing under this topic yet.